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Serving the Uncompromising Customer

Source: Strativity Group
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.


Featured publications:

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You may also be interested in these related documents:

Listen and Learn: Improving Operations by Using Customer Feedback
Source: Mindshare Technologies Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more. Read More...
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Source: Luxoft With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs. Read More...
Managing Allocations while Processing Orders
Source: Adexa, Inc. Responding immediately to product availability requests with accurate delivery dates, and following through on commitments, is critical to serving the customer base. Improvement in this area will impact the bottom line through higher customer satisfaction, and decreased costs for goods sold. It is especially critical for enterprises to manage supply commitments to customers when products need to go on allocation. Read More...

 
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