Sharing Secrets

The fundamentals of business are fairly simple. Customers have needs, and preferences about the products and services that will fill those needs. Businesses, on the other hand, have products or services with features that offer value. Win–win business transactions provide products or services with the features that best satisfy customer needs. This builds lasting relationships—and long-term organizational success.

Featured Software Research:

Using Chatter with FinancialForce Accounting for Better Credit and Collections Collaboration

Collaboration is a key part of credit and collections, both in avoiding disputes and resolving them. Effective information sharing can go a long way. This research paper presents two use cases that involve four main factors for enabling sell-side collaboration: recording, storing, sharing, and accessing of data. They have used Chatter on the Salesforce1 platform in an effort to support those collaborative processes by both providing full account visibility to all stakeholders and tracking conversations to keep everyone informed. The key is to find a user-friendly, intuitive approach to communication and data storage that encourages adoption. Read More

Enterprise Plans for Mobile Security

  • Source: IHS
  • Written By:
  • Published:
Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It looks at strategies for setting up effective mobile device security. Read More

Enterprise Plans for Mobile Security

  • Source: IHS
  • Written By:
  • Published:
Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It looks at strategies for setting up effective mobile device security. Read More

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Ten Secrets to Successful Customer Service

Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits? Read More

CRM Secrets of ROI and TCO

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