Sharing Secrets

The fundamentals of business are fairly simple. Customers have needs, and preferences about the products and services that will fill those needs. Businesses, on the other hand, have products or services with features that offer value. Win–win business transactions provide products or services with the features that best satisfy customer needs. This builds lasting relationships—and long-term organizational success.

Featured Software Research:

Enterprise Plans for Mobile Security

  • Source: IHS
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Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It looks at strategies for setting... Read More

3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience

  • Source: ICMI
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The complexity of today’s contact center is at an all-time high with a future indicating more channels to manage, increased customer expectations to fulfill, and a need for a frontline workforce that is, by no means, “entry level.” That doesn’t mean providing an effortless customer experience is impossible, it just means that you need to be ready to handle whatever comes your way. Creating an effortless customer experience requires insider knowledge from three key stakeholders:

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The Dirty Little Secrets of the Warehouse Management System Industry

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7 Secrets to Effective Follow-up Marketing

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