Home
 > Research and Reports > White Papers > Small Call Centers: Challenges and Opportunities

Small Call Centers: Challenges and Opportunities

Source: TDI Inc.
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.


Featured publications:

Key Challenges Facing Consumer Packaged Goods Manufacturers and What They Must Do To Survive
Source: Sunrise Technologies Consumer packaged goods (CPG) manufacturers face pressures from fickle consumers, powerful retailers, globalization, and more. The CPG manufacturing industry is large and thriving, but margins are slim and competition is furious. There are hundreds of product categories, and to compete, firms must constantly innovate. See how small-to-medium CPG manufacturers can survive in the face of these external pressures and fewer resources? Read More...
Best Practices: Six Questions to Ask Before Moving Core HR into the Cloud
Source: SuccessFactors Mergers and acquisitions, decentralization, and globalization are putting enormous pressure on HR to standardize systems and processes. The lack of a single global system of record for core HR data prevents companies from operating effectively and efficiently. As companies race to expand into new markets quickly, HR leaders must understand the opportunities and challenges that exist with core HR today. The cloud allows for global reach and scale, but you must ask the right questions to determine the cloud solution that is right for you. Read More...
ERP in the Cloud and the Modern Business
Source: Oracle Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. View IDC’s White Paper ERP in the Cloud and the Modern Business, written by Mike Fauscette, Group Vice President, Software Business Solutions, IDC, to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for your organization. Read More...


You may also be interested in these related documents:

Data Center Economics: Analyzing Challenges and Opportunities
Source: Wipro Technologies In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models of data center management. However, because carrying out a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center management, others seem to be dragging their feet in making any meaningful changes to their strategy. Find out more in this report on results from a survey that included 75 CIOs and heads of IT from Fortune 1000 companies across US, Europe, and Asia-Pacific. Read More...
Automating Your Call Center Feedback
Source: Mindshare Technologies Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems. Read More...
Call Center Buyer’s Guide
Source: InsideCRM A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy. Read More...

 
comments powered by Disqus



Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.