Strategic Workforce Planning: Winning Scenarios for Uncertain Times

Workforce planning—systematically aligning business strategy, human capital strategy, and budgets to ensure that talent with the right skills is in place to support anticipated and unanticipated business scenarios— is a hot topic for companies today. This report outlines the strategies processes, tools, and capabilities that organizations are putting in place to achieve the greatest returns on workforce planning efforts.

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Four Types of Configurators: Which One Is Right for Your Business?

Companies that build configurable, multi-option, and customizable products are finding that a configurator can provide a competitive edge by reducing lead times, automating quotation documentation, increasing workforce efficiency, eliminating errors and rework, and increasing customer satisfaction. This white paper highlights the functionality that companies are looking for in a configurator today, and examines the scope of the four broad categories of configurators on the market.  Read More

2014 Guide to Severance and Workforce Transition

The current pace at which the business world is changing is unprecedented—a pace that results in constant reassessment of organizational goals and focus. As the economy continues to fluctuate, and the economic future remains uncertain, eliminating positions remains commonplace.

Commonness, however, does not make the elimination of positions any easier on the worker whose job is disappearing. Therefore, many organizations offer severance packages to ease the transition between roles, temper... Read More

How to Protect Your Employer Brand: Your Guide to Planning and Conducting an Organizational Workforce Reduction

Delivering news that a position is being eliminated may be one of the most difficult responsibilities a human resources professional will face. Conducting an event that impacts a handful, hundreds, or even thousands of employees can take an emotional toll. In any situation, having an unusually high level of stress can make simple projects seem difficult, and difficult projects seem insurmountable.

This guide outlines some best practices for conducting a workforce reduction event.

The... Read More

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Financial Planning, Budgeting, and Forecasting: Managing in Uncertain Economic Times

New economic conditions are driving companies to become increasingly cautious about the near future. But focusing on improving flexibility to dynamically account for change shifts focus away from budget accuracy—putting you at risk of falling short of shareholder expectations. To achieve best-in-class status, you must plan, budget, and forecast more efficiently for improved agility, accuracy, and corporate performance. Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More

Workforce Analytics: Changing and Winning the Game

Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the "changing game" and—more importantly—drive corporate results that matter. Read More
 
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