Strategy and Tactics to Achieve Effective IT Governance

Information technology (IT) governance is currently a hot topic. But what is “governance” exactly? IT governance includes a number of actions and decision-making structures that encourage desirable behavior in the use of IT, and it’s an important area of focus for any organization that wants to increase its IT business value. We present a step-by-step guide to help you achieve the IT governance you need.

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Selling Smarter with CRM

CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper examines several... Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

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An Assessment Breakthrough that Will Change the Way You Think about Your Workforce: Identifying Organizational Culture Can Drive Business Performance

  • Source: IBM
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What if you could give your organization, as a whole, a personal assessment? What if your organization could gain the same insight into its culture that we can gain from a personal assessment?

The IBM Kenexa Cultural Indicator assesses an organization’s internal culture—helping leadership drive performance and align employees, managers, departments, and locations with the overall company strategy. It can help an organization transform its values and strengths into specific strategies to... Read More

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Although most executives recognize that an organization’s data is corporate asset, few organizations how to manage it as such. The data conversation is changing from philosophical questioning to hard-core tactics for data governance initiatives. This paper describes the components of data governance that will inform the right strategy and give companies a way to determine where and how to begin their data governance journeys. Read More

Aligning Business with IT through IT Portfolio Management and IT Governance

  • Source: iGATE
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