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Surado CRM High Availability

Source: Agiline This document provides system administrators and technical professionals an overview of how Surado SCM SQL Enterprise CRM Solution can be used in a High Availability Environment. This document assumes that you are planning on installing the Surado SCM SQL System on Windows NT 4.0 or Windows 2000 Advanced Server and will be using Microsoft's SQL Server as the primary database.

Featured publications:

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
Source: Epicor In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More...
Enterprise On-Demand CRM Comparison Guide
Source: Ziff Davis This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More...
Cliff Notes for the Resource Management MBA
Source: RTM Consulting Since human capital makes up the majority of costs for service providers, effective management of resources truly is the high water mark in the services industry. With a strategic focus on the right resource skills, training and availability, services organizations can improve project quality, timeliness, and cost-effectiveness while managing human capital and resource management more holistically. Download this white paper to learn more. Read More...


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How to Choose a Hosted CRM Application for SMBs
Source: NetSuite While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you. Read More...
Surado CRM Increasing Sales
Source: Agiline The Surado CRM Sales module empowers sales teams by providing an intuitive system that presents a comprehensive single view of the customer across your entire organization. Combine this with a powerful knowledge base and automated business rules to create a consistent sales methodology throughout your entire team. With Surado CRM, your sales teams are enabled to manage the complete prospect to customer life cycle with efficiency and effectiveness. Read More...
Web Self-Service
Source: Agiline This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM). Read More...

 
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