Taking Innovation from a Buzzword to a Business Standard

Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to thrive in today’s environment, innovation has to be seen as more than a clichéd talking point. It has to be a key part of the company’s core business processes. Download this interview with Eric Verniaut, SAP’s head of North America services, to find out how innovation has helped services delivery models to evolve.

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UnleashWD: Eight Ideas to Inspire Your Distribution Business

Reimagining your business involves looking at it as if you’ve never seen it before, and thinking about how to deliver value to your customers in a completely different way—creating a market that you can be the leader of! This whitepaper identifies eight ideas from the UnleashWD Innovation Summit and offers a series of “lift and shift” questions intended to help you elevate the innovation discourse within your distributorship. Read More

UnleashWD: Eight Ideas to Inspire Your Distribution Business

Reimagining your business involves looking at it as if you’ve never seen it before, and thinking about how to deliver value to your customers in a completely different way—creating a market that you can be the leader of! This whitepaper identifies eight ideas from the UnleashWD Innovation Summit and offers a series of “lift and shift” questions intended to help you elevate the innovation discourse within your distributorship. Read More

How Do Your BPM Metrics Measure Up?

While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale business networks, the dynamic nature of these networks will accelerate, contributing to the complexity that organizations will need to address. Plus technologies such as social, mobile, big data, analytics, and the cloud that are having to be applied to BPM further complicates matters. Approaches have to change from being reactive to proactive. To handle all of this should be intelligent software that uses business metrics and analytics.

This white paper takes a look at BPM metrics best practices, as well as how to establish a baseline and ensure BPM metrics support the organization’s key business outcomes. Read on to discover more about how using BPM metrics can help you achieve fact-based business innovation and transformation that can help your BPM metrics “measure up” so you can more easily achieve true business agility.  Read More

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Improving Business Efficiency with Digital Dashboards

As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality. Read More

Integrated Innovation in Microsoft Dynamics NAV

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