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Taking a Reality Check on Today’s Outsourcing Market

Source: EquaTerra
Despite rumors to the contrary, IT and business process outsourcing markets are delivering much of their promised value. But when buyers experience problems with outsourcing efforts, it’s usually the result of faulty expectations, inadequate resources, or service provider shortcomings. That’s why buyers must focus on avoiding the usual mistakes—by understanding where, how, and when (and when not) to leverage outsourcing.


Featured publications:

WorkTech Spotlight Report
Source: Technology Evaluation Centers Published On: May 2 2013 In this report, TEC analyst Raluca Druta spotlights WorkTech, which in its 20-year history has developed from a consulting company and provider of ERP add-ons to become a productivity enhancement software provider. See how WorkTech’s solution offers functionality that supports both employee and contractor cost management in a single system—and how it addresses the demands of today’s complex contract labor management market. Read More...
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
Source: 24-7 INtouch As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
PEO: Taking Outsourcing a Step Beyond Pays Off for Small and Mid-Sized Companies
Source: Aberdeen Group A study of small U.S.-based companies revealed that the top barrier to human resources (HR) being strategic is “too much time spent on day to day tactical activities.” In addition, more than half the companies studied outsource some HR processes without sacrificing employee service or business outcomes. This paper offers quantitative data to support the validity of how outsourcing key HR functions can produce positive business results. Read More...


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Looking Beyond Cost Savings in PEO
Source: Xoriant Corporation Today’s outsourcing industry is expected to grow by 37 percent annually between 2007 and 2010. One growing specialization under IT outsourcing is product engineering outsourcing (PEO). While many IT companies have used PEO to realize significant cost savings along with increased quality and reliability, some companies have experienced negative results. Lean about common PEO pitfalls and how you can avoid them. Read More...
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
Source: OneNeck If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the various models. The best way to make a comparison in a thoughtful and effective manner is to develop individual specifications matching buyer needs with service provider strengths in order to make an enduring match. Find out how. Read More...
Outsourcing Best Practices-A Primer on Outsourcing Governance
Source: OneNeck The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement. Read More...

 
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