Telecom Re-invention: Optimizing the Online Customer Experience

  • Source: Quocirca Ltd
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As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

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The Analytics Experience

  • Source: IBM
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  • Published: June 3 2013
The customer is king. Learn how analytics can help with the royal treatment. Read More

Property Developer Builds Online Sales Success

Peet Limited is Australia’s largest specialist residential land developer, managing around 70 company-owned, syndicated, and joint-venture projects. Peet has significantly enhanced its Web-based property sales success rates thanks to a customer relationship management (CRM) solution hosted and supported by Zavanti. Today approximately 50 percent of all of Peet’s property sales are generated from its online CRM solution. Read More

KLP Empowers the Front and Middle Office with Advanced Risk Analytics

  • Source: IBM
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In order for your business to thrive, you need to make good financial choices. Paying attention current risk is vital, but so too is preparing for possible risk through the use of modeling solutions. Once you have solid risk analytics software in place, accessing the data has to be easy, or else you’re not reaping the full potential rewards of modeling.

IBM provides refined, flexible cloud-based solutions that are able to support a wide array of customization options. This allows your business to develop a modeling solution specific to your organization’s needs, optimizing and making the performance of risk management tasks across the entire organization much less difficult. The ease of user adoption means that information gained from risk modeling via IBM’s Business Analytics software can be integrated into the day-to-day activities of your business. Cloud-based technology is also easier to run and use, demanding less IT hours.

Putting IBM’s easy-to-use and simple-to-understand analytic tools in the hands of anyone who needs them means decision making can become more strategic, allowing your team to reach objectives quickly and smoothly. In this case study, learn how IBM’s Business Analytics software can help your organization excel in their fields by identifying market trends, developing budgets according to real-time data results, determining possible problem areas to avoid or resolve, and read how IBM Business Analytics can help with compliance. Learn how scenario comparison and customer analytics can affect your business, and how to use them to your best advantage.  Read More

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10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience

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