Ten Secrets to Successful Customer Service

Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

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Case Study: Siemens Slashes Quotation Time from Eight Weeks to Less Than Ten Minutes

Siemens, Europe’s largest electronics and engineering company, is also a leading supplier of energy technology. But while Siemens leads the way in sustainable energy production, producing customer quotes for its gas turbine units wasn’t such a smooth process. The company needed to streamline product configuration and quote production to save both time and money. The answer came in the form of configuration software from Tacton. Read up on the benefits achieved. Read More

Case Study: Siemens Slashes Quotation Time from Eight Weeks to Less Than Ten Minutes

Siemens, Europe’s largest electronics and engineering company, is also a leading supplier of energy technology. But while Siemens leads the way in sustainable energy production, producing customer quotes for its gas turbine units wasn’t such a smooth process. The company needed to streamline product configuration and quote production to save both time and money. The answer came in the form of configuration software from Tacton. Read up on the benefits achieved. Read More

Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

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The Loyalty Connection: Secrets To Customer Retention And Increased Profits

Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More

CRM Secrets of ROI and TCO

There is a real cost associated with buying and using a customer relationship management (CRM) software system. Licensing, implementation, integration, and adminstration, are just some of the challenges companies face. Learn the secrets of twenty-one experts in CRM, IT, business and management consulting on getting real value from CRM software. Read More

Secrets to Business Growth: Tips from 3 Successful Entrepreneurs

Most small business owners grapple with the stressful question of how to maintain and grow their business. To give you a head start answering those questions, the leaders of three rapidly growing businesses agreed to share the secrets to their success. Read on to find out what helped these businesses perform to their maximum potential and sustain impressive growth. Read More
 
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