The Business Case for Account Lockout Management

Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Analyzing Big Data: The Path to Competitive Advantage

Big data is different from ordinary database information because of the massive volume, the variety, and the velocity. And the data mix now includes product reviews, video, blogs, tweets, and more. But the biggest current challenge may be to articulate a compelling business case for using big data. Find out how companies in various industries are finding value in the data they have already collected and making it actionable. Read More

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Case Study: Acceller

Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities. Read More

Case Study: PepsiCo Beverages Italia

  • Source: Infor
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PepsiCo Italia needed an information management system to manage and track assets it loans at no cost to clients, such as coolers and fountains. It also sought to increase operational efficiency and trace every event involving every piece of equipment during the entire asset life cycle. Learn about the integrated enterprise asset management (EAM) system PepsiCo chose to supports all equipment asset management processes. Read More

The business case for IT Asset Management

IT asset management (ITAM) can provide insight into your information infrastructure and enhance your ability to control IT asset performance. Through better management of IT assets, you can ensure that every piece of hardware and software is fully used. Get tips on how to spell out to your stakeholders the benefit of ITAM, including improving service levels to users and eliminating compliance risks, to your stakeholders. Read More
 
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