The CEO's Guide to CRM Success

  • Source: Agiline
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  • Published:
  • (Originally Published On:) )
Customer relationship management (CRM) is the first and foremost strategy and corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer acquisition and retention. It involves identifying high-value customers and automating processes so that sales, marketing, and service efforts will be more efficient and effective. However, to ensure the success of a CRM initiative, upper management must have a clear vision and establish a customer-focused culture.

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Expert’s Guide to Successful MRP Projects

To succeed in their tasks, planners and schedulers rely on materials resource planning (MRP) software to make recommendations and send signals. To make meaningful suggestions, MRP requires a steady diet of accurate, relevant, and timely data. This guide breaks down two critical MRP project success factors: 1) tips to select the right MRP software, and 2) best practices to extract meaningful value from MRP solutions. Read More

Planning, Budgeting, and Forecasting Software Evaluation and Selection Guide

  • Source: IBM
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TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises

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  • Published: March 28 2013
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  • Published: November 21 2011
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