Home
 > Research and Reports > White Papers > The Evolution of IT as a Service

The Evolution of IT as a Service

Source: N-able Technologies Inc.
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.


Featured publications:

3 Tips for Integrating Field Service Management Software with ERP
Source: IFS Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...
Enterprise software news recap for the week of April 14, 2014
Source: Technology Evaluation Centers Published On: April 17 2014 Enterprise Software News and Analysis for the Week of April 14, 2014.
Read all of this week's industry news on the TEC Blog. Read More...


You may also be interested in these related documents:

The Evolution of Digital Signage
Source: Omnivex Corporation There are three phases of evolution to technological advances, each with its own priorities, issues, competitors, and customers, which once identified can set expectations and provide direction. This paper discusses digital signage and explains the short- and longer-term ramifications of implementing a digital signage communications strategy through the use of historical examples of other technological breakthroughs. Read More...
Superhighway at the Crossroads: The Evolution of Internet Service Provision
Source: Quocirca Ltd The Internet has grown from mainly academic and military use into a global, integrated, and sophisticated commercial utility. Not just an “information superhighway,” it now offers voice telephony, video, and mobile communications in a converged network. Connection services have expanded, and Internet service providers (ISPs) are adding value. Explore the challenges and opportunities—and find out what lies ahead. Read More...
Evolution at the Speed of Change: SAP CRM 5.2 and Beyond
Source: Infosys Technologies The future of customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big part of the reason. SAP is known for constantly enhancing its products—whether it’s changing its tier architecture or introducing new dimensional components. But its latest in CRM technology provides many new features and functionalities, and introduces some of the latest trends. If you want to know more about SAP CRM 5.2, here it is. Read More...

 
comments powered by Disqus



Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.