The Executive's Guide to Implementing Microsoft HealthVault and Google Health

Electronic health records can provide many benefits for patients and health care providers and insurers. Health care technology managers should have a strategic technical background to make informed decisions about integrating, partnering, or supporting personal health care record (PHR) solutions. Learn best practices on implementation, and how to leverage your existing health care technologies with new PHR platforms.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises

In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More

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The 2007 Microsoft® Office System in Manufacturing

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Microsoft® Office SharePoint® Server 2007: Evaluation Guide

Before you begin implementing Microsoft® Office SharePoint® Server 2007, familiarize yourself with the product’s design and features. This guide walks you through key feature areas, highlighting additions and improvements to portal, search, content management, business forms and integration, and business intelligence (BI). It also includes resources for evaluating Microsoft® Office SharePoint® Server 2007, as well as implementation considerations for administrators and developers. Read More
 
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