The Forrester Wave: Business Performance Solutions, Q4 2009

Business performance management (BPM) is a set of processes, frameworks, and systems for planning, measuring, communicating, and monitoring business results. In July 2009, Forrester conducted evaluations of 10 business performance solutions (BPS) vendors: Board International, Clarity Systems, Host Analytics, IBM Cognos, Infor, Longview Solutions, Oracle, SAP, SAS Institute, and Tagetik. Find out what they learned.

Featured Software Research:

Real-time BPM Benefits Operational Execution

As business performance management (BPM) and corporate performance management (CPM) extend beyond finance to line-of-business managers and operational decision makers, it meets face-to-face with the urgency to support more real-time scenario modeling and decision making. Learn how fast, scalable performance management solutions are key to enabling real-time operational responses to actual results. Read More

Forrester’s Ideal Tool Set For Application Performance Management For Better Business Performance

In this white paper, Forrester Consulting evaluates issues surrounding the management of IT transactions, applications, and business services. A survey was conducted of 159 professionals with direct responsibility for business-critical applications. All enterprises surveyed had fundamental issues while managing the performance of these applications and business services.

Each evolution of application technology and business services has brought another level of complexity and has increased... Read More

Application Visibility: The Root of Good Service Management

Information technology (IT) organizations have long struggled to understand and manage the services they provide. As service management has had to rely on applications to codify business processes, it entails an application-centric approach. Sophisticated application monitoring tools are just now becoming available that provide good visibility into IT services.

Riverbed Technology commissioned Forrester Consulting to conduct a study on IT service management—providing insight into application... Read More

You may also be interested in these related documents:

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010

This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010

In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

The Forrester Wave™: Big Data Predictive Analytics Solutions, Q1 2013

Predictive analytics enables firms to make intelligent decisions, and create differentiated customer experiences. But predictive analytics is hard to do without the right tools and technologies. Here are the findings of Forrester’s 51-criteria evaluation of 10 data predictive analytics solutions. Find out how well each solution fulfills the criteria, where they stand in relation to each other, how delivery professionals select the right one, and more.  Read More
 
comments powered by Disqus