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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010

Source: Forrester Research, Inc.
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.


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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
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