The Impact of IT Service on Business Process Management

There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and BSM solutions.

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Field Service Management Software for Enterprise Companies

  • Source: IFS
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As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Evaluating Routing Software: 4 Things You Can't Do Without

The path to deciding on a routing software solution has some key considerations. These variables will impact the return on investment (ROI) you get and influence how smoothly you can integrate the software into your enterprise.

This paper outlines four key things to consider that will impact ROI and the effectiveness of your transportation and routing management solution. First, the specific industry knowledge and expertise of your routing software vendor will guide you to a better software decision.

Next to consider is the quality, quantity, and accessibility of training for your new routing software. The training and support offered will have a huge impact on its value to your business.

The adaptability and flexibility of your routing solution are also important factors to ensure that the software aligns with your business, and not that your business bends to the software. These are a few things a software partner needs to be able to explain and provide if it’s crucial to your business:
  • Static routing
  • Dynamic routing
  • Off-day deliveries
  • Variables in your route specifications
To tie all of the key routing solution considerations together, you need a technology platform that runs the way your enterprise does. Consider the technical environment that works best for you—is it software as a service (Saas), is it an on-premise system? Talking to fleet managers and asking your software vendor many questions will put you on the path to the right routing solution. Read More

Skelta BPM and High Availability

Companies are now adopting cloud for hosting their business process management (BPM) tools. BPM on cloud can help control costs, optimize business processes, and improve organizational agility all while achieving a high level of service availability.

High availability is a system design approach for analyzing and managing the impact of planned and unplanned outages. High availability solutions provide a robust backup capability so that applications keep running without disruption, even during system outages.

A robust BPM solution, which is agile as well as responsive to changing business needs, is very much required to deliver reliable and highly available services. This whitepaper discusses high availability (HA) in conjunction with BPM and cloud computing, including the benefits of highly available BPM solutions, and examines how Skelta BPM enables high availability.  Read More

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Business Impact Management-Measuring the Financial and Business Impact from Process to Packet

There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues. Read More

Improving Business Efficiency with Digital Dashboards

As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality. Read More

Customer Relationship Management: Putting Customers at the Center of the Business

  • Source: Exact
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  • Published:
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers. Read More
 
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