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The Impact of Technology on Cost in Business Process Outsourcing

Source: SAP
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.


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Business Process Outsourcing (BPO)
Source: Technology Evaluation Centers Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More...


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