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The Impact of Technology on Cost in Business Process Outsourcing

Source: SAP
Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.


Featured publications:

Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
Source: 24-7 INtouch As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
Enterprise software news recap for the week of April 14, 2014
Source: Technology Evaluation Centers Published On: April 17 2014 Enterprise Software News and Analysis for the Week of April 14, 2014.
Read all of this week's industry news on the TEC Blog. Read More...
About TEC
At Technology Evaluation Centers, we help companies research, evaluate, and select the best enterprise software solutions for their unique business requirements Read More...


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