The Intelligent Customer Experience Life Cycle

  • Source: Aptean
  • Written By:
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  • (Originally Published On:) )
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

Featured Software Research:

Reverse Logistics for Service

  • Source: IFS
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Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

The Intelligent Integrated Enterprise Advantage

  • Source: IDC
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Many organizations are making investments in their customer service, knowing full well that customers that are consistently being treated well are going to remain loyal to the business. And being treated well begins with the design of systems responsible for delivering a great experience. Focusing on customer-centric design that involves the application of intelligence to identify problems in coordination across integrated systems is an important way to gain control over meeting customer expectations.  Read More

Providing Integrated Solutions Through the Life Cycle of Project-based Businesses

  • Source:
  • Written By: Raluca Druta
  • Published: November 7 2014
Zavanti offers an end-to-end suite of solutions for the real estate, construction (property owners, developers, builders), and professional services verticals, as well as a series of implementation services including consulting and project management. In this report, TEC analyst Raluca Druta spotlights Zavanti, and outlines how the company's integrated suite of solutions helps property developers with their projects at each and every stage of the project life cycle.  Read More

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management

  • Source: Sage
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