The Interconnected Business: How to Thrive in a Collaborative and Customer-driven Economy

  • Source: Microsoft
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Having insight into the real needs of individual customers helps maximize their loyalty. To meet these needs, companies must identify how to achieve higher levels of integration between the supply and demand chains internally—and among partners, suppliers, and customers. Learn how to connect all facets of your company to create value networks in your supply chain that can bring supply and demand systems together.

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Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and... Read More

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