The Miracle in Detroit: Putting the ROI into ITIL

IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

ROI Case Study: IBM Business Analytics, Accelrys

IBM Cognos Express Xcelerator helped this software and services company earn a 586 percent ROI in just three months by providing deeper insights about products, services and costs.
  • Written By:
  • Published On:

How Offshore Drilling Companies Realize ROI on an EAM Software Investment

Rig owners and operators today have an increased focus on asset integrity management (AIM) and risk management, and are reassessing their investments in enterprise asset management (EAM) software to ensure they have applications in place that are properly implemented and functional, ensure compliance with regulations, and adopt AIM best practices. This white paper discusses the EAM software features that can play a role in software project ROI for drilling contractors as well as specific, discrete steps to take during implementation.
  • Written By:
  • Published On:

5 ROI Tips for Enterprise Asset Management Software

How can enterprise asset management (EAM) software deliver return on investment (ROI)? This whitepaper discusses the five ways EAM delivers ROI so you can plan your selection and implementation around these deliverables. Take advantage of the cost savings and revenue enhancement features EAM offers and avoid the potential problems.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Measuring the ROI of Internal ITIL Investments

The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations.
  • Written By:
  • Published On:

ITIL and Its Impact in a Multiprovider Environment

The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on investment (ROI). So what’s the key to maximizing ITIL ROI? First, understanding that the term “ITIL-compliant” has as many meanings as there are outsourcing service providers.
  • Written By:
  • Published On:

Reporting Value of IT Services with Balanced Scorecards

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
  • Written By:
  • Published On: