The N-able MSP Maturity Model

A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.

Featured Software Research:

Infor Automotive for Aftermarket Manufacturers

  • Source: Infor
  • Written By:
  • Published:
More older vehicles on the road globally means more vehicles are going to need service parts around the world. Whether you manufacture or re-manufacture replacement parts, service parts, or body parts, you need to be able to introduce new, higher-value products faster, and reach and manage new markets quicker. This document from Infor looks at the Infor Automative for Aftermarket Manufacturers software. Read More

2014 Professional Services Maturity Benchmark Best of the Best

According to “The 2014 Professional Services Maturity Benchmark,” out of 238 participating organizations, 13 firms significantly outperformed the average, excelling in five service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. This white paper focuses on one of this year’s best service organizations and the best practices that differentiate the best of the best from average firms. Read More

You may also be interested in these related documents:

Managed Services: How to Adapt to the Channel Model of the Future

Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business landscape for many traditional IT channel players. This paper assesses the challenges facing the IT channel and describes how IT resellers can transform the growing demand for managed services from a threat into a key opportunity for future business success. Read More

IT Service Delivery: From Basic Automation through to Managed Services

Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market. Read More

PC Encryption: Eyes Wide Open

While the virtues of encrypting PC data are extolled by vendors and the press alike, some painful truths go largely unmentioned. Whether necessary for compliance or state breach disclosure law, or for doing business in a state requiring it, encryption is necessary but difficult. Learn where existing encryption solutions are failing, and find out how emerging tools and trends can make encryption better, and easier. Read More
 
comments powered by Disqus