The Need and Value of a CIO Coach

In today’s challenging economic environment, companies require effective IT executive leadership. As part of the executive team, the chief information officer (CIO) develops and executes strategies that create competitive advantages for revenue growth. But knowing which tools to use—and when and how to use them—to protect current assets is key to a CIO coach’s success. Learn more about making better IT decisions.

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Take It or Leave It: Moving Your Business VoIP System

Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More

Making the Business Case for Analytics in the Mid-Market

To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics.  Read More

Counting the Cost of Network Efficiency

It is hard to quantify the costs of poor network or application management, but they include lost productivity due to time spent fixing problems and increased capital and operating expenses. But when creating IT budgets, organizations need to consider the impact of investment in network and application management on overall revenues. IT efficiency should be a priority item for any corporate agenda, and executives need to understand that the network is not only a core part of what their organization does, but plays a key role in achieving business goals.

There is actually a direct correlation between network performance and application performance. There is of course intrinsic value in network hardware and software, but more importantly many people in the organization rely on the applications that the network supports—so if the network is running slowly, users’ applications will slow down too. Hence a budget priority should be where changes in the network are needed to avoid problems arising or improve application performance and hence overall productivity.

This white paper makes a case for the organizational need for solutions and tools which provide network performance information and help identify problems and their causes and areas where improvements should be made, making it possible for budgetary decisions to be based on performance data. It looks at questions the IT team needs to ask to get to the heart of network problems and find the best solution, as well as three categories of network improvements, and also details how an AANPM, or application aware network performance management solution, takes an application-centric approach to network issues and can lead to faster problem solving, reducing downtime, increasing productivity, and saving troubleshooting time.  Read More

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Bullet-proofing Instant Messaging

As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk. Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service

  • Source: SAP
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Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more. Read More

App Development in a Mobile World: A CIO Handbook

  • Source: SAP
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As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid delivery of applications to your employees, customers, and partners. To help explain some of the topics you will need to be aware of, and to separate the must-haves from the nice-to-haves, SAP has developed a reference guide for applying a mobile strategy in the context of application architectures, best practices, and available resources. Know how to develop, deploy, maintain your mobile apps and create an effective mobile strategy for your organization. Read More
 
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