The Outsourcer’s Guide to Success: Nine Factors for Great Governance

For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to determining which services are required. But the hardest part of outsourcing occurs after the deal is done. To help businesses ensure consistency in outsourcing governance, there are nine critical factors to keep in mind that can help guarantee its success.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

Expert’s Guide to Successful MRP Projects

To succeed in their tasks, planners and schedulers rely on materials resource planning (MRP) software to make recommendations and send signals. To make meaningful suggestions, MRP requires a steady diet of accurate, relevant, and timely data. This guide breaks down two critical MRP project success factors: 1) tips to select the right MRP software, and 2) best practices to extract meaningful value from MRP solutions.
  • Written By:
  • Published On:

TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises

  • Source:
Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business.
  • Written By:
  • Published On: March 28 2013

Selecting an ERP Selection Consultant: Critical Factors for Success

Selecting a new ERP system is one of the biggest decisions a company will make, so choosing your selection consultant should be taken just as seriously. The right selection consultant can shorten the selection process and offer you a better chance of finding a system that will be a good match for your company. Read this white paper and know how to select the right one for your company.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Outsourcing Best Practices-A Primer on Outsourcing Governance

The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.
  • Written By:
  • Published On:

Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance

The most realistic and attainable approach to IT governance is a "lean" approach via project portfolio management (PPM). The lean approach requires a light footprint life cycle, rapid implementation of proven practices, and centralized data. It is based on simplicity and achievability, building on what works while establishing headroom for continuous improvement.
  • Written By:
  • Published On:

Reporting Value of IT Services with Balanced Scorecards

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
  • Written By:
  • Published On: