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The Pathway to Profit and Competitive Advantage

Source: Peppers & Rogers Group
Only a handful of firms have undertaken the challenge of integrating their supply chain management (SCM) and customer relationship management (CRM) processes. A big reason for this is the practicalities of everyday business. But in today’s era of technology-fueled competition, leading companies in nearly every industry are seeking an edge by focusing on strategies enabling SCM and CRM to coalesce.


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Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Source: IBM Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation. Read More...
5 Ways ERP Can Help You Implement Lean
Source: Epicor Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and better customer service. Lean advocates have come to recognize that enterprise resource planning and lean work well together: the five lean principles are supported and enhanced by the information control and management tools delivered by end-to-end enterprise software suites. Read More...
Analyzing Big Data: The Path to Competitive Advantage
Source: Ziff Davis Big data is different from ordinary database information because of the massive volume, the variety, and the velocity. And the data mix now includes product reviews, video, blogs, tweets, and more. But the biggest current challenge may be to articulate a compelling business case for using big data. Find out how companies in various industries are finding value in the data they have already collected and making it actionable. Read More...


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