The Payoffs of a Single View

Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.

Featured Software Research:

Take It or Leave It: Moving Your Business VoIP System

Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More

Business Analytics: Benchmarking the Analysis of Data to Gain Insight

Organizations are maturing only slowly in their use of analytics despite the fact that they view them as valuable and important. This research indicates that usability and flexible functionality are important criteria in their search for the right analytics; that failing to examine timely availability, broad access, and efficient handling can obstruct analytics use; and that in technology terms, spreadsheets should be replaced with more appropriate tools. Read More

Manufacturing Cloud: Moving Toward a Single Source of Truth in the F&B Industry

LNS Research reveals how Jensen Meat Co. was able to successfully transition from its legacy enterprise resource planning (ERP) software to the Plex Manufacturing Cloud for improved collaboration, streamlined quality inspection, and real-time traceability, from raw materials to finished product. Read More

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Smart Enterprise Single Sign-on (ESSO)

The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky note. This means the application of a single sign-on (SSO) solution provides greater security and improved user-friendliness and productivity. Learn how to increase the security and usability of existing and alternative authentication methods, and how the requirements for user authentication can be realized efficiently and at low cost. Read More

Single Sign-on (SSO): Truths and Myths

Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO. Read More

Creating the Single Customer View

With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More
 
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