The Payoffs of a Single View

Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.

Featured Software Research:

The Hidden Benefits of VoIP Revealed

The appeal of VoIP is straightforward: By converging voice and data into a single, unified network, businesses can lower costs and increase productivity, as the scaled-down VoIP infrastructure is easier and less expensive to maintain. Read this white paper to gain a competitive advantage with VoIP’s four “secret weapons”: rich media, mobility, unified communications, and virtual workplaces. Read More

Four Reasons Why You Need to Consolidate Your Various ERP Packages

  • Source: IFS
  • Written By:
  • Published:
If your business is running more than a single enterprise resource planning (ERP) software package, you need to consolidate down to one. In this white paper, we’ll provide you with four good reasons for making this move, and how to get around the various organizational barriers to doing so. Read More

You may also be interested in these related documents:

Smart Enterprise Single Sign-on (ESSO)

The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky note. This means the application of a single sign-on (SSO) solution provides greater security and improved user-friendliness and productivity. Learn how to increase the security and usability of existing and alternative authentication methods, and how the requirements for user authentication can be realized efficiently and at low cost. Read More

How to Make Marketing Integration a Whole Lot Easier

Want to really frighten someone? Invite the poor soul to a meeting titled “Marketing Integration Planning.” Because when marketers hear “integration” they imagine the goal is total, perfect integration, and lose heart—not realizing smaller victories can be achieved along the way with big payoffs. Demystify integration: discover what’s really achievable based on the needs and capabilities of your company and suppliers. Read More

Case Study: Staying on Top in the Fast-paced E-commerce Software Market

We all know the payoffs that can result from the “agile” methodology: highly effective self-managed teams, increased flexibility, real-time change management, tight quality control … and the list goes on. But what happens when you need to expand your agility to include an outsourcing partner 5,000 miles away? Learn what happened to Elastic Path, a Canadian company competing in the fast-paced market of e-commerce software. Read More
 
comments powered by Disqus