The Payoffs of a Single View

Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.

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Understanding ERP Deployment Choices

Enterprise resource planning (ERP) systems were once deployed as monolithic systems running in local data centers. Today, there are a multitude of ERP deployment strategies: single-system, cloud-based, operational, peer, hybrid, and multilevel approaches. Advances in ERP system design, the advent of cloud computing, and the ongoing evolution of business are among the key factors driving this proliferation of choices. Read More

Understanding ERP Deployment Choices

Enterprise resource planning (ERP) systems were once deployed as monolithic systems running in local data centers. Today, there are a multitude of ERP deployment strategies: single-system, cloud-based, operational, peer, hybrid, and multilevel approaches. Advances in ERP system design, the advent of cloud computing, and the ongoing evolution of business are among the key factors driving this proliferation of choices. Read More

Unified Communications: The Layman’s Guide

The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis... Read More

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Smart Enterprise Single Sign-on (ESSO)

The increasing number of passwords actually decrease productivity and present a security risk when people get frustrated and write their passwords on a sticky note. This means the application of a single sign-on (SSO) solution provides greater security and improved user-friendliness and productivity. Learn how to increase the security and usability of existing and alternative authentication methods, and how the requirements for user authentication can be realized efficiently and at low cost. Read More

Single Sign-on (SSO): Truths and Myths

Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO. Read More

Creating the Single Customer View

With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More
 
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