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The Power of Web Self-Service

Source: Epicor In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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Usability as an ERP Selection Criteria
Source: IFS Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More...
Self Service Business Intelligence
Source: Ziff Davis Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
Oracle ERP Cloud Service—Back-Office Solutions that Keep You in Front—Executive Strategy Brief
Source: Oracle Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back-office operations and allow you to focus on running your business. Read More...


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The Insider’s Guide to Great Customer Service on the Web
Source: RightNow Technologies Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
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Web Self-Service
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