The Profit Generator: Business Infrastructure Management Systems

Companies looking to expand their facilities and strategize their way into the marketplace often focus most of their efforts on bottom line results. During the process, they factor in infrastructure costs but often pay little attention on how to control them. Find out how a Web-enabled solution that puts infrastructure management sharply in focus can help you easily access distributed information while helping curb costs.

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Introduction to Customer Relationship Management

The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More

Benchmarking Your Quality Maturity: Turning a Cost Center into a Profit Center

To help organizations understand their current state and plan for managing quality, LNS Research covers a quality management research study of more than 1,000 manufacturing organizations to identify best practices in organizational change, business process redesign, and technology evaluation. Read More

How is a BPM Project Achieved?

How can business process management (BPM) optimize business outcomes and performance?

BPM efforts have not been adopted as much as expected in the past decade, and process agility for operational excellence is still a distant goal for many enterprises. Extensibility issues and a lack of road maps are issues, as well as a series of economic events and general market instability that have redirected the spotlight to process optimization as the key to a sustainable profit model.

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CRM in Not-for-profit Organizations

Traditionally, customer relationship management (CRM) solutions have been seen as tools for commercial enterprises, aiming to increase sales and ultimately profit. Although the functionality in CRM packages undoubtedly supports the commercial activities of business, it is worth exploring how the same features can be used to equally good effect in a not-for-profit (NFP) or charity environment. Find out more. Read More

The Profitability Perspective: How Automated Reporting Drives Better Decisions

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Driving sustainable growth requires profitability-focused planning and performance management. Most companies have some type of profitability reporting—but many are investing a lot of effort to produce this information. And the limitations to the information companies currently compile may have a significant impact on decision making. Learn how automating profitability reporting can help your company improve decisions. Read More

The Pathway to Profit and Competitive Advantage

Only a handful of firms have undertaken the challenge of integrating their supply chain management (SCM) and customer relationship management (CRM) processes. A big reason for this is the practicalities of everyday business. But in today‚Äôs era of technology-fueled competition, leading companies in nearly every industry are seeking an edge by focusing on strategies enabling SCM and CRM to coalesce. Read More
 
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