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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services

Source: Portrait Software
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.


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