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The ROI of Human Resources Self-service

Source: Lawson
The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations.


Featured publications:

Employee Central: The New Face of Human Capital Management (HCM)
Source: SuccessFactors Learn about a single platform, deployed in the cloud, that gives small to medium-size businesses greater visibility into their workforce by providing a single employee global system of record. With data supported by employee and manager self-service, human resources (HR) can pull real-time reports with accurate workforce data to make informed talent decisions. Download this business brief. Read More...
Self Service Business Intelligence
Source: Ziff Davis Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
Cliff Notes for the Resource Management MBA
Source: RTM Consulting Since human capital makes up the majority of costs for service providers, effective management of resources truly is the high water mark in the services industry. With a strategic focus on the right resource skills, training and availability, services organizations can improve project quality, timeliness, and cost-effectiveness while managing human capital and resource management more holistically. Download this white paper to learn more. Read More...


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Customer Focused Self-service: Building the Balanced Business Case
Source: RightNow Technologies Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
Source: Cronus Technologies Inc. In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS Read More...
The Executive Buying Guide to Employee Self-service
Source: BT Solutions Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers. Read More...

 
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