The Return on Investment of IP Telephony Management

Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic over the IP network is time-consuming, and requires the right tools and a proper budget. To fully understand the costs associated with IP telephony implementation, businesses must first conduct a thorough evaluation of their management options—prior to deployment.

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Future Tech: Where Will Telephony Be in Two Years?

Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more. Read More

5 ROI Tips for Enterprise Asset Management Software

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How can enterprise asset management (EAM) software deliver return on investment (ROI)? This whitepaper discusses the five ways EAM delivers ROI so you can plan your selection and implementation around these deliverables. Take advantage of the cost savings and revenue enhancement features EAM offers and avoid the potential problems. Read More

CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock

When making a customer relationship management (CRM) decision, it’s important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions. Read More

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Checklist: Adding Up the Return on IP Telephony Investments

Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it. Read More

IP Phone Buyer’s Guide

Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment. Read More

Multivendor IP Telephony Management-Challenges and Solutions

Research shows that the occurrence of multivendor Internet protocol telephony (IPT) environments is on the rise. As such, an increasing number of companies are faced with the challenges of using multiple tools to manage these environments. With a single, specialized IPT management solution, companies gain a unified view across the entire voice infrastructure—which can significantly impact total cost of ownership (TCO). Read More
 
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