The Rules of Business-critical Decisions

Mission-critical operations are often “business-critical,” that is, essential to the financial success of the business. Software systems have become mission-critical in this sense, and frequently provide critical competitive advantage, for example by improving decision making. What sort of rule-based reasoning capabilities are required by software applications to drive business-critical results? And what are the core characteristics of these applications?

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Take It or Leave It: Moving Your Business VoIP System

Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More

Four Reasons Why QuickBooks Is Failing Your Services Business

This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization. Read More

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10 Golden Rules for Choosing a Telephony System

Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization. Read More

10 Golden Rules for Building out Your Network Infrastructure

When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will provide the best performance for mission-critical applications. This checklist offers 10 rules for building a network that will reliably support your business as it grows. Read More

10 Golden Rules for Choosing an ERP System

Enterprise resource planning (ERP) systems are intended to provide data to help employees make better decisions, to make your core business processes more efficient, and to help reduce costs across your organization. But implementing an ERP system for the first time is expensive, time-consuming, and requires a lot of planning. Following these 10 golden rules can help you choose the right ERP system for your organization. Read More
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