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The State of Service Management

Source: Aberdeen Group
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.


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iCIMS
iCIMS is a leading provider of Software-as-a-Service (SaaS) business platforms for the mid-market. As an Inc. 500 honoree and 2009 Software Satisfaction Award winner, we are dedicated to solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS' Talent Platform is a web-based HR software platform for organizations of all sizes, in any industry, worldwide. As the second largest provider of talent acquisition solutions, iCIMS provides recruiters and HR professionals with the collaborative tools that enable them to attract, screen, hire and retain the best talent, helping them gain an edge over the competition. With over 800 clients worldwide including Continental Airlines, eHarmony, eSurance, Hershey's, Liz Claiborne, and Whole Foods, iCIMS' premier Talent Platform allows organizations to control their entire talent lifecycle through a single platform. Candidate management features include: Applicant Tracking, Reporting, Form Automation, Hourly & Salary Hiring, Multi-Lingual Online Career Centers, Screening, Searching, Sourcing, CRM, Compliance, Onboarding, and more. Employee management features include: Employee Data Management, Internal Job Transfers, Employee Referral Programs, PTO Notifications, Performance Management, Surveys, Competency Profiles, and more. iCIMS holds the belief that a product is only as strong as the service behind it and, as a result, is committed to the ongoing pursuit of 100% customer satisfaction. This dedication to customer support and satisfaction has helped iCIMS maintain a near-perfect 97% client retention rate since 2003. iCIMS' industry-leading customer support teams serve clients 24 hours a day, 5 days a week. From hosting and migration services to best practices and consulting engagements, iCIMS provides the value-added support that many competing solution providers simply cannot offer.   Read More...
IFS Field Service Management
Source: IFS IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO). Read More...
3 Tips for Integrating Field Service Management Software with ERP
Source: IFS Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...


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