The Technology Is Great, Not So Sure About the Vendor

Evaluating software solutions usually starts out as an assessment of architecture, features and functionality, business processes and IT fit. This makes perfect sense—until business stakeholders begin assessing the vendor as a potential business partner. Learn about the risks of entering into an agreement with a vendor, and how to find out if that vendor can deliver solution that will deliver the expected results.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Cash is King—And So is Your Supply Chain: How Mid-Market Companies Can Optimize Supply Chain Operations for Strong Cash Flow and Focused Growth

For companies of all sizes and across all industries, cash is not only crucial, it’s king. Just to survive, businesses have to carefully manage their cash flow, making sure that payments aren’t going out faster than resources are coming in.

There are a number of ways companies can automate and optimize their supply chains to improve cash flow, such as building strong relationships and implementing new technology. But it should be noted that making the decision to invest in technology or... Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

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IT Vendor Management in Hard Economic Times

During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how. Read More

How Successful ERP Selections Are Made

  • Source: IQMS
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How can you ensure that you make the right choice when purchasing enterprise resource planning (ERP) software? The answer: take all the critical components into consideration. ERP selection is not just about what different people in your organization want or don't want, it's about getting what you need for now and the future. Remember, you're not just buying software; you're buying into a vendor and its company culture. Read More

Business Case - Metro Canada Logistics

Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of Microsoft Business Solutions Great Plains. Read More
 
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