The Ten "How" Factors That Can Affect ERP TCO

Organizations tend to focus on the "what"—that is, the vendor or the product—when determining total cost of ownership (TCO). However, it's often the "how"—that is, deployment aspects—of enterprise resource planning (ERP) that has a greater impact on determining TCO for a given organization. This research raises 10 factors to help decision-makers better determine the TCO of their ERP investments.
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