The World in Crisis: A Report on the Impact on Global Outsourcing Relations

As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.

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Retail Retold: How the Internet of Things Is Evolving Omnichannel Retail

Most merchants and consumers have adjusted to the multi-device, multichannel environment known as omnichannel retailing. But there are real challenges that the omnichannel environment brings to the retail industry, even before considering how the Internet of Things (IoT) will amplify the complexity. P.J. Jakovljevic and Raluca Druta report on how the IoT is altering the retail world. Read More

The DNA of Collections Success

Business-as-usual when it comes to collections efforts no longer works well. Household debt is growing, debt delinquency rates are higher than before the global financial crisis in 2009, customer contact and collection is getting increasingly harder, and there are operational challenges on top of everything. At a time when everyone’s collection volumes are up and your business is competing with other creditors for your customers’ limited resources, you need to look for innovative strategies that... Read More

Your Best Workers May Not Be Your Employees

  • Source: IBM
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The workforce is changing. Cradle-to-grave employment is a relic. Technological advances have allowed workers to become more mobile and global. But the financial crisis of 2008 has had a lasting impact on employment around the world and across industries. Since then, multiple studies have documented the rise of independent workers, also known as contractors, freelancers, or consultants.

In this report, researchers look at a sample of more than 33,000 workers across 26 countries and compare... Read More

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Who Benefits from Outsourcing?

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