The eG Approach to Root-cause Analysis

Effective correlation and accurate root-cause diagnosis have been key challenges for network and systems management solutions for many years. Indeed, these challenges have increased with the growing complexity of the software applications and services operating on top of the Internet and intranets. But at the same time, customer expectations of service quality and guaranteed performance remain as stringent as ever.

Featured Software Research:

IBM Cognos Express Workspaces

  • Source: IBM
  • Written By:
  • Published: June 4 2013
Equip everyone in your company with the tools to outperform—including reports, analysis, statistics, dashboards, what-if analysis, plans, budgets, and more. This short demo shows how easy it is to make smarter decisions confidently and minimize decision latency. Read More

Reduce the Risk of Network and Application Performance Issues

More than ever before, the IT network is a strategic asset to a business, and any downtime or degradation in network or application performance can directly impact an organization’s bottom line. This white paper looks at a methodology for solving network and application performance issues and outlines a new approach to getting to their root causes more quickly. Read More

Application Visibility: The Root of Good Service Management

Information technology (IT) organizations have long struggled to understand and manage the services they provide. As service management has had to rely on applications to codify business processes, it entails an application-centric approach. Sophisticated application monitoring tools are just now becoming available that provide good visibility into IT services.

Riverbed Technology commissioned Forrester Consulting to conduct a study on IT service management—providing insight into application... Read More

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