Time to Value and ROI from BI: The QlikView Customer Experience

  • Source: IDC
  • Written By:
  • Published:
  • (Originally Published On:) )
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

Featured Software Research:

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

State of Fraud Today: Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty

With identity theft and consumer fraud on the rise, and more frequent and sizable data breaches in the news, financial institutions need to be taking a multi-channel approach to fighting fraud, to both reduce fraud losses and maintain customer loyalty and satisfaction.

This approach should include proactive financial alerts, to quickly give customers the necessary information and the tools to help combat fraud. Mobile plays a critical role as it provides the ability to reach customers... Read More

You may also be interested in these related documents:

QlikView 11 for BI Product Certification Report

  • Source:
  • Written By:
  • Published: March 4 2013
QlikTech´s QlikView 11 has been TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence and Data Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

TEC 2012 Business Intelligence and Data Management Buyer's Guide

  • Source:
  • Written By:
  • Published: October 26 2012
The advent of new computing models and innovative technologies is reshaping the business intelligence (BI) landscape. Read this buyer’s guide to get the latest on major changes in the BI and data management space and know the important factors to consider when looking for a BI solution. You’ll also get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership commentary.

New trends in BI. We will review some of the new trends... Read More

Nucleus ROI Case Study: Cincinnati Zoo

The Cincinnati Zoo, a nonprofit 100-acre facility featuring more than 500 animals, needed to reduce its cost and increase revenues from sources such as admissions, memberships, and food and merchandise purchases. The problem was data. The zoo chose IBM Cognos BI analytics to create a more satisfying customer experience—while cutting marketing costs, increasing new visits, boosting concession revenues, and much more. Read More
comments powered by Disqus