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Transforming Field Service Operations with Mobile Technologies

Source: Microsoft
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.


Featured publications:

ServicePower Technologies
ServicePower Technologies Plc (AIM: SVR) provides a complete global, mobile field management platform enabling clients to mix labor channels, using employed, contracted resources and on-demand resources while controlling all elements of the field service lifecycle, from planning to execution and analysis. Read More...
Comarch Field Service Management
Source: Comarch Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems Read More...
TOA Technologies
TOA Technologies is a provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s patented platform, uses time-based pattern recognition and predictive analytics to provide an accurate field service optimization application suite. As part of a complete cloud application suite, TOA’s solutions are device and operating system agnostic, quickly deployed, highly configurable, and easily integrated with existing customer relationship management (CRM), enterprise resource planning (ERP), and other systems. TOA was founded in 2003 by Yuval Brisker and Irad Carmi. ETAdirect manages mobile workforces of all sizes in the satellite/cable/broadband, telecommunications, utilities, insurance, home services, and retail industries. Recognized on Forbes’ list of America’s Most Promising Companies in 2013, TOA Technologies has offices around the world, with customers in 28 countries. Read More...


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