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Transforming Field Service Operations with Mobile Technologies

Source: Microsoft
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.


Featured publications:

Field Mobility: 3 Tips for Navigating the Mobile First Minefield
Source: ViryaNet Aligning your service organization around the same plan can be a challenge and a roadblock. Field mobility can help you improve operational effectiveness by aligning your service organization around the plan, focusing your field technicians on the plan, handling changes proactively, and managing exceptions in real time. But the approach to developing a mobile first application isn’t straightforward. Get three tips for doing this right. Read More...
Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce
Source: ViryaNet In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. "The plan" is really only the plan at the start of the day. Because there are exceptions all the time. Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Written By: Raluca Druta Published On: April 16 2014 Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration. Read More...


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Transforming Publishing: The Future
Source: Cognizant The publishing industry is experiencing dramatic changes that are forcing companies to re-examine their operations, and to implement new processes and technologies to help them in the future. To handle the new cyclical flow of content in digital media, publishers will have to discover new ways to produce and deliver content to meet the changing demands of the market, using an integrated publishing model. Learn more. Read More...
Case Study: Field Services Application Supports Fast Growth and Customer Demand
Source: UNIT4 HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent. Read More...
Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce
Source: ViryaNet In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. "The plan" is really only the plan at the start of the day. Because there are exceptions all the time. Read More...

 
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