Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.
In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?
These... Read More