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Two Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits

Source: QuickArrow, Inc
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy.


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