Two Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits

Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy.

Featured Software Research:

Selecting ERP for Oil and Gas Industry Contractors and Vendors

  • Source: IFS
  • Written By:
  • Published:
Suppliers to the oil and gas industry are under more pressure than ever before to increase quality, collaborate closely with the customer, and take on more project risk. Learn how enterprise resource planning (ERP) helps engineers procure construction companies, equipment fabricators, and service providers to meet the new demands from oil and gas companies. Download this white paper to learn more. Read More

Usability as an ERP Selection Criteria

  • Source: IFS
  • Written By:
  • Published:
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More

You may also be interested in these related documents:

Six Mistakes Companies Are Making and How You Can Avoid Them

  • Source: SAP
  • Written By:
  • Published:
Organizations need technology that can unlock the value of information. Information can drive new insights to help transform and significantly improve the business, especially critical in an uncertain economy. This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. A self-assessment questionnaire is included. Read More

Sales Force Automation Buyer’s Guide

No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don’t all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you. Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
  • Written By:
  • Published:
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More
 
comments powered by Disqus