Understanding ESI Technology and Workflows

The advent of powerful yet inexpensive computers and global connectivity has produced data everywhere. Relevant data needs to be identified and brought into court. E-discovery essentially requires a professional approach to managing a project, with application of general principles to the legal world. Read this paper for a review of Electronically Stored Information (ESI) technology used for litigation and e-discovery.

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ERP: A Layman’s Guide

Every enterprise resource planning (ERP) implementation comes with risks. But a seven-figure price tag and a painful multiyear deployment don’t have to be part of the package. This layman’s guide to ERP discusses how various industries, trends, challenges, and new tools are reshaping the ERP landscape. By developing an in-depth understanding of the technology, its benefits, and its risks, every organization can achieve ERP success.  Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it. Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it. Read More

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E-mail Archiving: A Business-critical Application

Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness. Read More

Understanding Web Filtering Technologies

  • Source: BLOXX
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The Internet is a huge information resource and plays an increasingly important role in business and education. However, without adequate controls, organizations may be faced with a broad range of issues, from excessive personal use of the Internet during work hours, to legal risks if users access inappropriate content. But with web filtering technology, you can enable proactive management of Internet access. Learn more. Read More

Understanding BI: The Top 10 Business Questions That Drive Your BI Technology Requirements

  • Source: Birst
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Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI solution needs. Read More
 
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