Understanding ESI Technology and Workflows

The advent of powerful yet inexpensive computers and global connectivity has produced data everywhere. Relevant data needs to be identified and brought into court. E-discovery essentially requires a professional approach to managing a project, with application of general principles to the legal world. Read this paper for a review of Electronically Stored Information (ESI) technology used for litigation and e-discovery.

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Understanding Reverse Logistics in Field Service Management

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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

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