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Using IWR to Cut Labor Costs without Outsourcing

Source: A2iA
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus.


Featured publications:

6 HR Metrics No Executive Should Be Without
Source: Ultimate Software In an economic climate characterized by cost-cutting and increased regulatory requirements, HR faces growing demands to communicate the value it creates in ways that CEOs can better appreciate. That means moving away from soft measurements such as “improvements” and adopting quantifiable metrics similar to those executives use to monitor the overall business. Meaningful HR metrics can include things such as recruitment costs, employee retention rates, and employee satisfaction metrics. With such metrics in hand, HR is better able to deliver additional value, savings, and increased productivity to the business. Read this white paper to learn more about the benefits of using BI tools to deliver strategic metrics to HR. Read More...
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
Source: 24-7 INtouch As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
PEO: Taking Outsourcing a Step Beyond Pays Off for Small and Mid-Sized Companies
Source: Aberdeen Group A study of small U.S.-based companies revealed that the top barrier to human resources (HR) being strategic is “too much time spent on day to day tactical activities.” In addition, more than half the companies studied outsource some HR processes without sacrificing employee service or business outcomes. This paper offers quantitative data to support the validity of how outsourcing key HR functions can produce positive business results. Read More...


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