We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices

  • Source: Quocirca Ltd
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The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

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Selecting Field Service Management Software

  • Source: IFS
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What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Transitioning Enterprise Customers to the Cloud with Pulse Secure

  • Source: Pulse Secure
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For service providers and the enterprises that use them, cloud-based deployments mean issues of integration, accessibility, usability, and security. Software-as-a-service (SaaS) providers must consider these factors when working towards fulfilling the needs of their customers. This overview of Pulse Secure—a provider of access and mobile security solutions—outlines the considerations for and benefits of transitioning customers and information to a cloud environment. Read More

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Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service

There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network. Read More

In-house vs. Managed Services: 4 Key Questions You Need to Ask

Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)? Read More

Southern Pump & Tank Company (SPATCO)

  • Source: SAP
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Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent. Read More
 
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