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Web Self-Service

Source: Agiline This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

Featured publications:

Employee Central: The New Face of Human Capital Management (HCM)
Source: SuccessFactors Learn about a single platform, deployed in the cloud, that gives small to medium-size businesses greater visibility into their workforce by providing a single employee global system of record. With data supported by employee and manager self-service, human resources (HR) can pull real-time reports with accurate workforce data to make informed talent decisions. Download this business brief. Read More...
Self Service Business Intelligence
Source: Ziff Davis Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
Core HR: The Foundation for Business Alignment
Source: Aberdeen Group Core HR is at the heart of organization alignment, collaboration, compliance, and results. This Research Brief looks at the challenges organization face when it comes to core HR service delivery, how to lay the technology foundation to support employee data automation and integration, enable the business through analytics, focus on accuracy and compliance, and use the technology delivery to model and enable self-service and business performance. Read More...


You may also be interested in these related documents:

The Insider’s Guide to Great Customer Service on the Web
Source: RightNow Technologies Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
Source: Cronus Technologies Inc. In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS Read More...
The Power of Web Self-Service
Source: Epicor In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...

 
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