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What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge

Source: SAP Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a competitive advantage.

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SBS Group
Working with clients, not just for them, SBS Group enables companies to go from “what is” to “what’s possible” through individualized business technology solutions and best practices.  Our industry centric focus and technical excellence combined with our delivery methodology has our clients’ business at its core - helping them reach their destination quickly and efficiently.  We bring fresh ideas to advance their business, help them navigate through alternative solutions, and provide support with an award-winning team of professionals.  Feedback from our clients reinforces our unique partnering approach and helps us maintain one of the best client retention rates in our industry.  SBS Group is a national Microsoft master VAR (Value Added Reseller) and Gold Certified Partner.  Over the past 25 years, we have been recognized as a Microsoft Partner of the Year (Microsoft Dynamics SL), a Microsoft Inner Circle Member and a Microsoft President’s Club Member. The company is headquartered in Edison, New Jersey and operates 37 other offices across the United States. Read More...
TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
Source: Technology Evaluation Centers Published On: March 28 2013 Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business. Read More...
Oracle Rolls Out Configure, Price, and Quote Enhancements for CPQ Cloud
Written By: Ted Rohm Published On: April 16 2014 Oracle announces new capabilities and features of its Oracle CPQ (configure, price, quote) Cloud solution that significantly enhance customers' sales force performance. Read More...


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Improving Customer Relationships: An Integrated Approach
Source: SAP It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy. Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
Source: Salesforce.com It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more. Read More...
How to Embrace CRM and Make it Succeed in Your Organization
Source: SYSPRO Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including a well-defined implementation strategy, the people factor, and the need for integration with the incumbent enterprise resource planning solution. If these conditions are met, CRM can have a dramatic impact on internal processes, customer satisfaction, and company profitability. Read More...

 
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