Why IT Does Matter in BPO

  • Source: EquaTerra
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IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.

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Four Reasons Why You Need to Consolidate Your Various ERP Packages

  • Source: IFS
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If your business is running more than a single enterprise resource planning (ERP) software package, you need to consolidate down to one. In this white paper, we’ll provide you with four good reasons for making this move, and how to get around the various organizational barriers to doing so. Read More

Why Your Field Service Operation Needs to Implement a Dynamic Scheduling Engine

  • Source: IFS
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What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

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  • Source: IDC
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  • Source: TCS
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