Why Your Organization Needs to Focus On Outbound Content

Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools.

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4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

EAM Selection Criteria: Focus on Usability

  • Source: IFS
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In selecting enterprise asset management (EAM) software, usability ought to be a major consideration in your decision. Download this white paper for expert advice that will help you identify key usability features in EAM. Read More

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Business Intelligence: 5 Things to Watch for in 2010

Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business goals—comprehensively deployed and adopted; and managed in ways that produce meaningful, measurable and credible results. Discover five BI trends to watch out for in 2010, and learn how to develop an approach to BI that’s effective, and tailored to your organization’s unique needs and goals. Read More

Meeting the Needs of Your Organization with IBM Cognos 8 Business Intelligence

  • Source: IBM
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Business process automation can facilitate innovation, but you’ll never reach that point if your people can’t get the information they need to learn, react, and proactively make decisions. Find out how business intelligence (BI) software can help you empower users at all levels of your organization, while simultaneously building a solid foundation for continuous improvements to your performance management capabilities. Read More

Converting Service Calls into Sales with Real-time Offer Management

  • Source: SAP
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To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel—at the right time. Of course, it’s not really that simple. But service firms are finding it’s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation. Read More
 
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