Why Your Organization Needs to Focus On Outbound Content

Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools.

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Four Reasons Why QuickBooks Is Failing Your Services Business

This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization. Read More

Staying Ahead of the Curve: How to Ensure Your IT Organization Is in Touch with the Latest Industry Developments

New technology comes out daily; the key for every company is to determine when exactly to start using it. Are you on the bleeding edge, the leading edge, or are you a cautious adopter? Depending on the needs of the company and the technology, any one of those choices may be the right one. How do you decide which way to go? Listen to your IT team. Find out what three leaders in IT have to say and where they stand on the technology adoption spectrum and why. Read More

Enriching Your Customer Experience with Proactive Customer Communications

Proactive customer communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages. Done right, PCC turns often-dreaded telemarketing calls or ignored direct mail into important alerts and updates.

Today, PCC is being used across industries, including financial services, telecom and utilities, travel and hospitality, healthcare, retail, and pharmaceuticals. PCC can help businesses in many industries and of all sizes deliver greater... Read More

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How to Determine if Your Organization Needs New Business Software

For a lot of companies, making the decision to replace an existing business software system can be a difficult one. The process can be so unpleasant that many organizations may be reluctant to even get started, coming up with a number of reasons why they could probably get by with the systems they already have. If your company is struggling with this tough decision, you may want to ask yourself these ten basic questions. Read More

Why and When to Get Out of Spreadsheets and Into HR Software

Spreadsheets have been the standard way to manage data since the 1980s, but at some point may become a pain and liability for the business. In this white paper we recognize the practice of using spreadsheets to track employee data, and discuss when and why it makes sense to start using dedicated HR software and the benefits. We focus on small and medium businesses and review a checklist of what to look for when considering HR software for your organization. Read More

5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline

There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales. Read More
 
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