Why and How Outsourcing Management and Governance is Critical to Outsourcing Success

  • Source: EquaTerra
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Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.

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An Earned Value Management (EVM) Success Story

  • Source: IFS
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Earned value management (EVM) is not a new concept, having its origins in United States government agencies during the 1960s as a way to ensure accountability among contractors working on long-term, complex projects. But in this century, EVM has become standard required practice. Learn how to get certified in earned value management (EVM) and compete for government aerospace and defense contracts. Read More

Leveraging Employee Surveys to Influence Business Performance: Why the Employee Engagement Construct Is Important to Business Leaders

  • Source: IBM
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It is critical to have an understanding of how an organization’s investment in its talent management initiatives is returned, whether it influences the bottom line or other performance measures of an organization. An understanding of this return on investment (ROI) enables an organization to align its efforts for human capital management initiatives with those that can have the most influence on performance outcomes. It also helps the organization to prioritize its resource allocation efforts.

Employee... Read More

Migrating Your Business to VoIP: Five Key Success Factors

Once you’ve decided you need to retire your legacy phone system and move towards a voice over internet protocol (VoIP) system, determining how you migrate to and from becomes the next priority. While you don't need to know every aspect of this migration from the outset, you certainly need an overall roadmap, not only for your own planning, but also to provide management both comfort and confidence in moving to VoIP.

The success factors outlined in this white paper should be adequate for... Read More

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