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Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction

Source: Aberdeen Group
A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer satisfaction. But though scheduling is an integral part of a workforce management strategy many companies don’t have a formalized scheduling process in place. Find out more.


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